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                "text": "I'm sure you're busy. However, when you get a chance, can you please contact New York DOT?",
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        "transcript": "I'm sure you're busy. However, when you get a chance, can you please contact New York DOT? They're going to need to remove that piece of guide rail from the interstate before we can open eastbound again. We have contacted New York State DOT, and the report we were receiving from FIRE was that they were on scene. Is that not correct? I'll let you know in a second. I'm clear in the first accident. I'm going to hop on eastbound and let you know."
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